Organizations Role in Quality Management Systems
In establishing a quality management system an organisation should identify the processes needed for quality management, providing and manage resources and implement procedures to ensure these processes, including the interaction between them, are effective and continually improved. A Quality Manager should be appointed who, regardless of their other responsibilities, must be responsible for ensuring that the quality management system is implemented and maintained, reporting to management on how the quality management system works and how effective it is, and co-ordinating awareness of the quality management system. Senior management should establish a quality policy, quality objectives and plans then ensure resources are available to implement and maintain the system. It is important to ensure there is effective communication, ensure all employees are aware of the importance of the system and the need to meet its requirements.